Velin grad has long been more than just a town for quick shopping. At the Roberto's Fashion Store shops on "Sadyedinenie" Boulevard, you can access four services that an online cart cannot replace: reserving a model, picking up an online order, returning an item in person, and getting sizing advice. If you are looking for in-store pickup in Velingrad, here is exactly what to expect and how to arrange it without unnecessary waiting.
Why these services are only available in-store
Online shopping is convenient, but some things can only happen in person: seeing the fabric in daylight, trying on two adjacent sizes one after the other, and getting advice from someone who knows the collection in detail. That is why Roberto's shops in Velingrad also serve as service centers, not just retail locations. The four services below are available only in person at one of the three locations in the town.
Reserving a model before you go
Have you seen a model online and want to be sure you will find it in the right size when you get to Velingrad? A reservation request saves you a wasted trip.
- Choose the model from the catalog and write down its name, color, and size.
- Contact the team by email at shop@roberto.bg or by phone and specify what you would like to reserve.
- The team will check the availability at the specific store and confirm when the item will be waiting for you.
- In-store, you can try it on at your leisure, compare it with other models, and make a decision without pressure.
Reservations are most useful for one-off items or items in popular sizes that sell out quickly.
Picking up an online order from the store
Have you ordered online but prefer to receive your purchase in person instead of waiting for a courier? That is exactly what the in-store pickup service in Velingrad is for. Here is how it works:
- Place your order on the website as usual.
- Let the team know that you would like to pick up the shipment in person from the store instead of receiving it by courier.
- Once the order is ready, you will receive confirmation and can come on a day that is convenient for you.
- In-store, you can open and try on the item immediately, and if something does not fit, you can sort it out that very same day.
If you are unsure about the time, call in advance—this way, the team will have prepared your purchase, and you will not have to wait.
In-person returns—no courier, no worries
The biggest advantage of a physical store is that returns can be made immediately and in person. The conditions are the same as for online purchases:
- The return period is 14 days from receipt of the shipment.
- The item must be unworn and unused, with tags and original packaging.
- Proof of purchase is required.
- A return request is mandatory: write to shop@roberto.bg and wait for confirmation and instructions. Items brought or sent without a prior return request will not be accepted.
If you prefer not to send anything by courier, bring the item to a Roberto's shop on "Sadyedinenie" Boulevard in Velingrad. The amount will be refunded using the original payment method within 10 business days. Please note that gift vouchers are not returnable, and exchanges are handled as a return followed by a separate new purchase.
Sizing advice—the right size, not just a number
Ordering clothes online based solely on a size chart always carries a risk. In-store, this risk disappears because you receive personal advice:
- The team will take your measurements and compare them with the cut of the specific model, not just the number on the label.
- You will try on two adjacent sizes one after the other and see which one looks better on your figure.
- You will receive advice on how to pair the model with other items in your wardrobe.
- For suits, shirts, and costumes, you also have the option of custom tailoring with high-quality fabrics. Production takes 1 to 3 weeks, and you can receive the finished garment by delivery or in person, with a final check of the fit.
The consultation is free and does not obligate you to make a purchase.
Where and when to come
Roberto's Fashion Store welcomes customers at three locations in Velingrad:
- Roberto Fashion (the main store, since 1999)—115 "Sadyedinenie" Boulevard.
- Roberto Plus Sizes—210 "Sadyedinenie" Boulevard.
- Limited Editions by Roberto—1A "Yundola" Street.
Opening hours: Monday–Saturday from 10:00 a.m. to 6:00 p.m., Sunday from 10:00 a.m. to 4:00 p.m. Phone numbers: +359 892 030 004 and +359 890 115 455. Email: shop@roberto.bg.
Browse all Roberto products to choose a model you would like to reserve or pick up in person.
Quick answers
Can I pick up an online order from a store in Velingrad? Yes. Let the team know that you would like to pick it up in person, and you will receive confirmation of when your purchase will be waiting for you in the store.
How many days do I have to return an item? 14 days from receipt. The item must be unworn, with tags and original packaging, and the return must be requested in advance at shop@roberto.bg.
Do I need to book an appointment for a sizing consultation? No, it is not mandatory. Simply come during opening hours, and the team will help you immediately.
Can I reserve a model that is not available in the store? Contact the team—they will check availability and options, including custom tailoring for suits, shirts, and costumes.
Summary
In-store pickup in Velingrad is not just a way to avoid using a courier. It is an opportunity to reserve a model, receive an online order in person, return a purchase without unnecessary steps, and get honest sizing advice. If you live in Velingrad or are traveling there, visit one of the three stores—style and the perfect fit are easiest to determine in person.