10 questions customers ask most often about the Roberto Fashion store in Velingrad

If you found us on Google Maps, you have probably already noticed the questions and answers section. We have gathered the ten questions we hear most often in the store and over the phone — about available sizes, trying on clothes, exchanges, and payment methods.

1. Where are the Roberto Fashion stores located in Velingrad?

We have three locations in the city, all within walking distance of each other:

• Roberto Fashion — 115 Sadyannye Boulevard. This is our flagship store with the most extensive selection of menswear, womenswear, shoes, and accessories.
• Roberto Plus Sizes — 210 Sadyannye Boulevard. A store entirely dedicated to plus-size women's models.
• Limited Editions by Roberto — 1A Yundola Street. A boutique with limited collections for customers looking for something different.

2. What sizes are available in the store?

In our available range, you will find sizes S to XL for women's and men's models, as well as limited-edition one-size (UNI) items with a loose fit. Available sizes vary by model, so every product in the online store has its own size list and measurements table. If you are torn between two sizes, our in-store team will help you choose — this is the surest way to avoid getting the wrong one.

3. Can I try on the clothes in the store before buying?

Yes. At our flagship store at 115 Sadyannye Boulevard, we have fitting rooms and consultants to assist you with your selection. You are welcome to come in and try on as many models as you like, without being obliged to buy. If you have ordered online and want to be sure about the size, we recommend trying on the item in person immediately upon receipt.

4. Do you have sizes for plus-size women?

Yes, that is why we opened a separate Roberto Plus Sizes store at 210 Sadyannye Boulevard. It features women's models in sizes M and up — dresses, sets, trousers, and tops, selected to flatter fuller figures. The range is regularly updated, and our consultants are familiar with the cut of every model and will guide you to the most suitable size.

5. What payment methods do you accept?

Online, we accept Visa and Mastercard cards, Apple Pay, and Google Pay, and cash on delivery when shipping with Econt. You can also pay by card in the store. Payments are secure, and your card details are not stored by us. You receive a receipt for every purchase, and online orders can be tracked.

6. How much is delivery, and how quickly does the order arrive?

We mainly deliver in Bulgaria with Econt — to an office or parcel locker for €3 and to an address for €4, while orders over €100 are free. We also use Express One and Pigeon Express as secondary couriers. Orders usually arrive within 2 to 5 business days. When delivered with Econt, you can inspect and try on the shipment before paying by cash on delivery.

7. Can I return or exchange a product if the size doesn't fit?

Yes, our goal is to make shopping risk-free. For online orders, you have the right to cancel within the legally prescribed period, and for in-store purchases, we offer exchanges with the original tags and receipt intact. Simply contact us and provide the order number — we will explain the steps and offer you another size or model if you wish to exchange the item.

8. Do you offer custom tailoring?

Yes. We offer custom tailoring using Italian fabrics and operate under a Slow Fashion concept — fewer items, but higher quality. If a standard size doesn't fit perfectly or you are looking for a specific color and cut, our team will discuss the design with you, take your measurements, and sew the item especially for you. This is a service we have offered for years and that many of our customers use for special occasions.

9. Do you offer gift vouchers and gift wrapping?

Yes, both are available. The gift voucher can be used both online and in the store, allowing the recipient to choose their favorite item themselves. We also offer gift wrapping made from high-quality paper, suitable for birthdays, weddings, or other special occasions. Both services can be easily added to your order.

10. How can I contact you if I have a question?

The fastest way to get an answer is by emailing shop@roberto.bg, but you can also message us on our social media channels on Facebook, Instagram, YouTube, and TikTok. If your question is about a specific item or size, the best thing to do is visit us in person in Velingrad — we will show you the model and you can try it on right away.

Come visit us

Since 1999, Roberto Fashion has curated a selection of menswear and womenswear for people who value quality, materials, and style. Browse our full collection online in the categories for women's shoes, women's coats, and men's jackets and vests, or visit us in person in Velingrad. We will be happy to help you find the right size and the right model.